Ihsan I.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Ihsan I. is a seasoned professional in IT Support, with over six years of experience working with PT. Astra Credit Companies. He has an extensive background in troubleshooting and maintaining hardware and software across multiple corporate branches. His expertise includes Troubleshooting Hardware & Software, conducting Windows Installation & Deployment, and offering Remote Support. Ihsan is adept at configuring basic networking and handling Cisco Aruba Switch Basic operations, along with Printer & CCTV Troubleshooting. With a background in software engineering from SMK Generasi Madani Cibinong, he applies his skills in a corporate environment, ensuring operational stability and effectively supporting user needs. His role involves coordinating IT systems' deployment and maintenance, facilitating successful branch relocations, and ensuring seamless operations with internal and external IT teams.
Experience
IT Support Staff
PT.Astra Credit Companies · 2019 — 2026Addressed hardware and software troubleshooting to meet the company's operational needs. Provided IT support across various branches and ensured optimal device performance. Performed operating system installation, device deployment, quality control for devices, and maintained computers and laptops. Handled printer troubleshooting, basic networking, and user operational devices. Assisted in branch relocation processes and set up operational devices and networks. Coordinated with internal teams and IT vendors to ensure smooth operations.Intern
LIPI Zoology · 2017 — 2017Collaborated on the development of a website for Koperasi Bhakti Hayati, combining intuitive design with functionality to enhance information accessibility for members during the internship.
Skills & Expertise
Education
- Vocational High School in Software EngineeringSMK Generasi Madani Cibinong · 2015 — 2018