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Ileana K. — Junior Operations Customer Support Specialist from United States

Ileana K.

Junior Operations Customer Support Specialist

United States No experience yet
Open to offersNew to Platform
Languages
English
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About

Ileana S. is a dedicated Operations Customer Expert I at Teleperformance USA in El Paso, TX, where she meticulously handles reports informed by constantly evolving policies. Her role involves reviewing sensitive content with a composed demeanor and providing comprehensive explanations for policy applications. Previously, she worked at Braum's Ice Cream and Dairy Stores in Oklahoma City, OK, where she provided exceptional customer service, managed cash transactions, and adhered to food safety regulations. During a paid internship at Award Solutions of Oklahoma, she designed and constructed plaques and managed financial data. Organizational Skills, Microsoft Excel, and Content Analysis are among her key strengths. Educated at Pebble Hills High School, Ileana is authorized to work in the US for any employer.

Experience

  • Operations Customer Expert I

    Teleperformance USA · 2025 — Present
    Handled client reports by applying updated policies. Maintained current knowledge of frequently changing information. Conducted weekly performance reviews to enhance accuracy and compliance. Reviewed sensitive content while maintaining a calm demeanor. Provided detailed explanations for policy applications in reports.
  • Employee

    Braum's Ice Cream and Dairy Stores · 2024 — 2025
    Delivered outstanding customer service through friendly and professional interactions. Served ice cream, ensuring portion accuracy and presentation. Ensured the ice cream shop remained clean by cleaning counters, tables, and equipment. Created various ice cream treats like sundaes and milkshakes based on customer preferences. Managed cash register operations for cash and credit card transactions. Collaborated with team members to sustain workflow during peak hours. Adhered to health code regulations for food safety while handling ice cream products.
  • Paid Internship

    Award Solutions of Oklahoma · 2023 — 2023
    Designed plaques, name tags, and trophies. Entered financial data accurately. Managed paychecks and email communications.

Skills & Expertise

Education

  • Junior High School Education
    Pebble Hills Highschool · 2020 — 2024

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