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Ilham A. — Mid-Level Operations Learning and Development Specialist from Indonesia

Ilham A.

Mid-Level Operations Learning and Development Specialist

Indonesia 6+ years
Open to offersNew to Platform
Languages
English
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Experience

  • Marketing Support Specialist (Marketing Communication)

    PT. EKA MAS REPUBLIC (My REPUBLIC MEDAN) · 2022 — 2024
    Assisted in marketing communications efforts.

  • Ops. Learning & Development Supervisor

    PT. EKA MAS REPUBLIC (My REPUBLIC MEDAN) · 2024 — Present
    Supervises learning and development initiatives within the organization.

  • Call Centre

    PT. BANK NEGARA INDONESIA, Tbk (Outsourcing PT. INFOMEDIANUSANTARA) · 2020 — 2021
    Managed incoming calls and provided assistance to customers.

  • Customer Service Representative

    PT. XL AXIATA (Outsourcing PT. MULTI BANGUN ABADI) · 2019 — 2020
    Delivered customer service and support via various channels.

  • Prio Consultant

    PT. XL AXIATA (Outsourcing PT. MULTI BANGUN ABADI) · 2020 — 2020
    Conducted consulting tasks related to customer service operations.

  • Customer Support

    PT. HOLIDAY CALL CENTRE (CAMBODIA) · 2018 — 2019
    Provided customer support services.

  • Marketing Event Staff

    PT. Jakarta International Expo (JIExpo) · 2017 — 2018
    Assisted in marketing efforts for event management.

  • Administration & Accounting Staff

    INTERMEDIA GROUP (CV. Creativindo & CV. Delta Intermedia) · 2016 — 2017
    Managed both administrative and accounting responsibilities, ensuring efficient operations.

  • ADM and Financial Staff

    House 10 Coffe & Bistro · 2017 — 2017
    Oversaw administrative and financial tasks.

  • Account Officer Staff

    PT. Bank Danamon Indonesia · 2016 — 2016
    Provided account management support in banking operations.

  • Administration Staff

    INTERMEDIA GROUP (CV. Creativindo & CV. Delta Intermedia) · 2014 — 2015
    Handled administrative tasks and supported organizational processes.

  • Marketing Staff

    Pamor Party Event Organizer · 2012 — 2014
    Contributed to marketing initiatives and campaign strategies.

Skills & Expertise

Training and EducationCustomer ServiceCustomer Service RepresentativeProject ManagementAccountant

Education

  • Bachelor of Agriculture
    Universitas Syiah Kuala (UNSYIAH) Banda Aceh · — — 2015
  • Senior High School
    SMA Negeri 5 Kota Langsa · — — 2010
  • Junior High School
    SMP Negeri 1 Kota Langsa · — — 2007
  • Elementary School
    SD Negeri 1 Kota Langsa · — — 2004

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