Ina L.

Ina R. is a dedicated professional with a robust background in e-commerce operations and customer logistics support. Currently serving as a Lazada E-commerce Operations Lead at Miffiez Co., she expertly manages daily operations, focusing on product listings, stock inventory, and pricing strategies. Her role involves optimizing weekly ad campaigns and overseeing logistics coordination for high-quality assurance. Ina successfully facilitated the sale of over 10,000 units of a single product SKU, showcasing her commitment to operational efficiency. Prior to this, she excelled as a Lazada E-commerce Chat Specialist, maintaining a 97% seller store rating and contributing to positive customer satisfaction. Her early career at Alorica Teleservices Inc. as Tier 1 Customer Support and later as a Tier 2 Escalations Subject Matter Expert enabled her to handle complex cases and improve team performance. Ina is proficient in tools such as Excel, Salesforce, and Microsoft 365, which complement her expertise in these industries. She holds a Senior High Education in Accountancy, Business, and Management from APEC Schools.