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INDRANIL B. — Senior Operations & Transition Manager from India

INDRANIL B.

Senior Operations & Transition Manager

India 6+ years
Open to offersNew to Platform
Languages
EnglishHindiBengali
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About

Indranil B. is an accomplished Operations & Transition Manager with over seven years of expertise in the US Property & Casualty Insurance sector. Specializing in AI-driven operations excellence, he has masterfully managed large-scale insurance workflows and client onboarding processes, driving remarkable improvements in operational efficiency and process optimization. At InsuredMine Infotech India Pvt. Ltd., he led operations across 60+ campaigns, achieving a 30% process efficiency increase through automation and restructuring. His role involved significant stakeholder management and SLA-driven delivery operations. Previously, at Marble Box Solutions LLP, Indranil championed CRM automation and ensured compliance with 98%+ SLA adherence. His career is further marked by his contributions as a Quality Analyst, where he enhanced software testing quality standards. Indranil holds a B.Tech in Electrical Engineering, supplemented by AI-focused certifications, showcasing his expertise in AI Workflow Automation and client servicing.

Experience

  • Process Leader

    InsuredMine Infotech India Pvt. Ltd. · 2025 — 2025
    Managed delivery operations across over 60 campaigns for 26 clients, ensuring adherence to SLAs and operational excellence. Process efficiency improved through workflow restructuring and automation initiatives. Executed lead nurturing workflows and customer engagement strategies via CRM. Handled client policy records and managed contact processes within CRM systems. Delivered training on AMS and Rater platforms including EPIC, AMS360, EZLynx, Applied Rater, and PL Rater. Addressed recurring operational issues through root cause analysis and enhancement initiatives.

  • Assistant Manager - Transition Operations

    Marble Box Solutions LLP · 2019 — 2025
    Oversaw policy servicing operations for US P&C Insurance accounts, encompassing endorsements, renewals, and lifecycle management. Quoting operations for Personal Lines were managed using Applied Rater, EZLynx Rater, and PL Rater, maintaining high accuracy. Achieved over 98% SLA compliance in processing renewals and Certificates of Insurance. Optimized workflows across AMS platforms like EPIC, AMS360, and EZLynx, enhancing operational efficiency. Onboarded and transitioned over 28 insurance clients by standardizing transition frameworks. Conducted training and performance management for operations teams while spearheading CRM automation initiatives across Salesforce, Zoho CRM, and InsuredMine.

  • Quality Analyst

    Denovolab Limited · 2018 — 2019
    Ensured quality assurance standards compliance across software testing and operational outputs. Conducted various types of testing to validate system performance for releases. Implemented corrective actions that significantly reduced recurring defects. Collaborated with product and development teams in Agile environments to enhance issue resolution. Managed QA documentation, including test cases and performance dashboards, while identifying and addressing gaps in testing processes.

Skills & Expertise

CRMQuality AssuranceData AnalysisProject Management

Education

  • Bachelor of Technology (B.Tech) - Electrical Engineering
    Aryabhatta Institute of Engineering & Management · 2014 — 2017
  • Diploma - Electrical Engineering
    Santiniketan Institute of Polytechnic
  • Higher Secondary Education
    Burnpur Riverside School

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