Irene O.

Irene T. is a results-driven customer service and operations professional with extensive experience across the banking, hospitality, education, and administrative sectors. Currently serving as a Tourism Tutor & Administrative Support Officer at Jodan College, she excels in providing front-line support and managing departmental reports and communication. Prior to this, Irene led the Tourism & Travel Related Studies department at ICS Technical College, where she was responsible for scheduling, reporting, and meeting departmental targets. Her earlier role as a Lecturer & Administrative Support Officer at the East Africa Institute of Certified Studies solidified her skills in record management and issue resolution. Irene brings a strong foundation from her tenure at the National Bank of Kenya, managing customer interactions and supporting sales targets. Her career began at Sunaton Hotel, where she gained experience in reception and inventory management. Irene is proficient in English and Kiswahili, with a strong ability to work in diverse and high-paced environments. Her customer service, complaint resolution, account handling, data management, and communication skills are the backbone of her professional excellence.