Iretomiwa C.

Iretomiwa C. is a seasoned Customer Service Professional with over four years of experience, particularly adept in e-commerce, healthcare, and remote support environments. Throughout her tenure with companies such as Drop Logistics and Medicare, she has honed a strong skill set in managing high-volume inquiries via email, phone, live chat, and various CRM Systems like Zendesk and Salesforce. In her current role at Drop Logistics, she handles 80–120 daily interactions, focusing on order processing, refunds, and customer satisfaction, maintaining a 95%+ approval rating. Her previous roles include serving as a Call Transfer Agent at Medicare, where she managed high-volume calls and ensured compliance with HIPAA and CMS regulations. Additionally, she brought significant value to Gidi Steel Realty by engaging in cold calling, resulting in increased property showings. Academically, Iretomiwa is pursuing a Bachelor’s degree in Public Health, complementing her diploma in Midwifery. She is also certified in Inside Sales and Inbound Sales through HubSpot.