Iris C.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Iris C. is a detail-oriented professional with over two years of experience in technical support and customer service, demonstrating a strong capability in data management and QuickBooks Online support. She has honed her skills in administrative support, data entry, and documentation, providing client communication and problem-solving expertise while handling sensitive information. During her tenure at Concentrix, she supported Intuit QuickBooks Online customers, managing multiple live chat sessions and maintaining accurate documentation. Her role required safeguarding confidential information per established procedures. Previously, as a Customer Support Representative, she maintained high standards of service by managing customer inquiries, coordinating flight schedules, and processing service requests efficiently. Iris holds a Bachelor of Science in Civil Engineering from the University of Rizal System and seeks opportunities as a remote virtual assistant to offer organized and dependable operational support. Proficient in QuickBooks Online, Google Workspace, and Microsoft Office, she excels in data integrity and organization.
Experience
Technical Support Representative
Concentrix · 2022 — 2024Assisted over 20 Intuit QuickBooks Online customers daily by resolving technical and bookkeeping issues, ensuring consistent service during high-volume interactions. Handled 2 to 3 live chat sessions concurrently, adhering to response-time targets while maintaining precise case documentation. Accurately recorded customer interactions and case details, facilitating effective case reviews and follow-ups. Safeguarded sensitive customer and financial data by following stringent confidentiality and data-handling protocols.Customer Support Representative
Concentrix · 2022 — 2022Interacted with over 50 customers via phone to address and resolve inquiries effectively, contributing to a positive customer experience. Handled multiple customer requests in each call, coordinating flight schedules and processing refunds, service requests, and rewards to ensure timely service delivery. Followed established procedures to maintain accurate customer records, ensuring dependable documentation and consistent service. Fostered customer trust and satisfaction by communicating clearly, professionally, and empathetically.
Skills & Expertise
Education
- Bachelor of Science in Civil EngineeringUniversity of Rizal System – Morong · — — 2022
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