Irish D.

Coordinated A-to-B and B-to-C land closings by working with sellers, buyers, and title companies to ensure timely completion of the deal pipeline. Monitored contract deadlines and title commitments while maintaining compliance across an active pipeline of deals. Acted as the primary liaison among all involved parties, resolving issues proactively to avert complications. Segmented buyer leads based on purchase type and successfully matched prospects to land inventory according to their budget and preferences. Structured owner-financing deals to convert price-sensitive leads into completed transactions. Sustained an active buyer pipeline through consistent follow-ups and Facebook outreach while managing customer relationships. Implemented land marketing campaigns across social media platforms, employing video content to attract inbound leads. Adjusted pricing strategies based on deal feedback and market trends to enhance lead quality and conversion rates. Oversaw social media accounts for business owners and the company page, facilitating content updates on WordPress.

Handled appointment confirmations and reminders for clients, including scheduling, rescheduling, and cancellations as necessary. Oversaw multiple calendars to prevent appointment overlaps while ensuring operations ran smoothly alongside other team members. Updated client records to maintain accurate contact details and appointment histories.

Enhanced the call-to-appointment ratio by utilizing personalized scripting and objection-handling techniques. Ensured high-quality lead standards and maintained a low appointment no-show rate through effective follow-up reminders. Conducted cold calling and managed CRM updates along with calendar oversight for the sales team.

Qualified leads and addressed customer pain points to secure high-conversion appointments. Consistently met an appointment-to-close ratio surpassing company targets while regularly booking over 80 qualified appointments each month. Recognized multiple times as 'Top Setter of the Month' due to strong performance in call handling and lead conversions.

Managed import and export service operations, including appointment setting and cold calling. Enhanced email communication strategies while providing administrative support to leadership. Oversaw a portfolio of international clients to maintain high satisfaction rates and improved the email response time through an organized management system. Developed cold-calling scripts that increased client engagement and appointment rates.

Provided efficient and courteous support to Metro by T-Mobile clients, addressing inquiries and billing issues with professionalism. Achieved a high Customer Satisfaction Score by resolving technical concerns and billing discrepancies quickly. Recognized as a 'Top Performer' for excellence in quality audits and call-handling efficiency, contributing to churn reduction by upselling service packages.

Conducted outbound calls to property owners and potential buyers, introducing real estate services while building rapport. Set appointments for sales agents and maintained CRM accuracy with updated details. Tailored scripts to align with prospect responses, achieving calling and appointment-setting targets, while also managing high-volume outbound calls to Medicare-eligible individuals following compliance regulations.

Educated customers about extended auto warranty offerings, detailing coverage benefits and payment options. Assisted clients with student debt consolidation and mortgage pre-qualifications, providing necessary guidance for eligibility verification. Promoted investment properties by scheduling home viewings and nurturing leads for real estate agents. Performed high-volume outbound calling across various sectors, managing lead qualifications and appointment scheduling for the sales team.