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Itanya C. — Senior Customer Service Specialist from South Africa

Itanya C.

Senior Customer Service Specialist

South Africa 1-2 years
Open to offersNew to Platform
Languages
English
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About

Itanya C., an adept Customer Service Representative based in Hertzogville, South Africa, brings over 15 years of versatile experience in administrative roles, significantly enhancing operational efficiency through her expertise in customer communication, data capturing, and order management. She has been instrumental in managing customer inquiries and processing orders, thus fostering customer satisfaction and loyalty. With proficiencies in social media labeling at Appen and data capturing during her tenure with Coke South Africa, Itanya has demonstrated her ability to ensure accuracy and timely processing in a remote capacity. Her role as an Office Assistant at Strandfoam Rosslyn involved enhancing client satisfaction, managing inventories, and streamlining office procedures. Additionally, she has owned and operated the Salon Petite, adding entrepreneurial experience to her repertoire. Itanya's educational background includes a certificate in IT Technology and an ongoing Data Science course, providing her a solid foundation in data science and IT technology.

Experience

  • Social Media Labelling

    Appen · 2023 — 2023
    Engaged in social media labelling tasks remotely.
  • Data Capturer

    Coke South Africa · 2021 — 2021
    Captured customer Christmas orders, ensuring accuracy and timely processing.
  • Office Assistant

    Strandfoam Rosslyn · 2013 — 2015
    Managed telephonic communication and customer interactions, enhancing client satisfaction. Processed orders and quotations to ensure efficient workflow while conducting weekly stock takes for inventory accuracy.
  • Nail Technician/Salon Owner

    Salon Petite · 2007 — 2013
    Provided nail care services and managed salon operations.
  • Office Assistant

    The Rock Studio · 2006 — 2007
    Handled telephonic communications and customer inquiries, promoting positive relationships while compiling and processing orders and quotations for timely fulfilment.
  • Office Assistant/Data Capturer

    Folio Society London · 2005 — 2006
    Managed telephonic communications and efficiently processed data for orders, ensuring accuracy and overseeing correspondence for enhanced office workflow.
  • Receptionist

    Roc Recruitment Agency · 2004 — 2004
    Performed reception duties while maintaining a professional environment and handling telephonic communications to support customer service.
  • Receptionist

    Acorn Inks · 2003 — 2004
    Managed reception operations, providing exceptional customer service and supporting sales activities through effective communication.
  • Shop Manager

    Xing Yang Trading · 2003 — 2003
    Drove sales initiatives and managed daily cashing up activities while conducting stock taking to meet customer demands.
  • Office Junior

    WFM Wholesome Foods · 2002 — 2002
    Managed telephonic communications alongside order processing while also handling correspondence and filing operations.

Skills & Expertise

Education

  • International Diploma
    Young Nails Centurion · 2007 — 2007
  • Certificate
    The Belgium College · 2002 — 2002
  • Senior Certificate
    Hoërskool Akasia · 1997 — 2001

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