ITOHOWO E.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Itohowo A. is a dedicated Virtual Assistant specializing in sales support, appointment setting, and customer service. With over two years of experience, Itohowo excels in CRM Management, generating more than 50 qualified leads weekly through outbound prospecting. At Scrubs Array, a medical clothing brand, Itohowo coordinated over 20 weekly meetings across time zones, achieving an impressive prospect-to-customer conversion rate while maintaining 100% CRM record accuracy. Skills include proficiency in tools such as Apollo, Lemlist, Pipedrive, HubSpot, and Zendesk. During their tenure at R & M Wears, Itohowo managed outbound sales campaigns, prepared customized proposals, and enhanced client relationships through AI-powered tools and workflow automation. Itohowo's educational background includes a Bachelor of Medicine & Surgery from the University of Uyo. Notably, Itohowo possesses certifications in customer service and HIPAA fundamentals, further highlighting their commitment to high standards of client interaction and data privacy.
Experience
Sales Virtual Assistant
Fashion Brand (R & M Wears) · 2025 — 2026Executed outbound sales campaigns utilizing Lemlist, Apollo, and Pipedrive for identifying and nurturing prospect clients. Generated over 50 qualified leads weekly through personalized outreach and strategic follow-ups. Qualified more than 20 inbound inquiries, ensuring successful handoff to the sales team. Crafted customized proposals and tracked follow-ups to enhance conversion rates. Developed strong client relationships and managed communications throughout the customer lifecycle. Coordinated timelines and deliverables between clients and internal teams while maintaining the sales pipeline in Pipedrive and ensuring accurate CRM records. Collaborated with various teams to enhance client satisfaction and improve workflow efficiency. Employed AI tools for workflow automation and productivity enhancement. Documented client interactions and sales activities to support informed decision-making.Administrative Virtual Assistant
Scrubs Array — Medical Clothing Brand · 2022 — 2024Orchestrated over 20 meetings weekly across multiple time zones, achieving no scheduling conflicts and enhancing team meeting attendance. Addressed customer inquiries with a 90% resolution rate within 24 hours through phone, email, and Zendesk, consistently surpassing SLA targets. Maintained client tracking and data entry within CRM systems, ensuring 100% record accuracy. Engaged with 100+ monthly prospects, achieving an 80% conversion to loyal customers through systematic follow-ups and relationship management. Created and scheduled social media content using Instagram and WhatsApp automation tools to boost brand engagement. Utilized Microsoft Office Suite and Google Workspace for effective communication management, report preparation, and overall organizational efficiency.
Skills & Expertise
Education
- Bachelor of Medicine & Surgery (MB;BS)University of Uyo, Nigeria · — — 2024
Interested in this professional?
Sign in as an employer to save this profile or invite ITOHOWO E. to a job.
Sign in as an employer