Itumeleng M.
Senior Hospitality Reservations Specialist
Open to offersNew to PlatformAbout
Itumeleng M. is an experienced Reservations and Customer Service Professional with over six years in the hospitality industry, supporting leading firms such as Lwazuri Vacations, Return Africa, Royal Malewane, and AM Spa & Lodge in South Africa. Itumeleng's career has centered on high-volume administrative support, expertly managing guest enquiries, bookings, and complex documentation using platforms like Booking.com, Expedia, Airbnb, Opera PMS, Nightsbridge, and ResRequest. Demonstrating advanced data entry & record keeping skills and precise inbox & email management (high volume), Itumeleng has consistently overseen client records, processed payments, and coordinated operations across both remote and onsite settings. Recognized with multiple company awards, Itumeleng ensures efficient process management and outstanding guest experiences in fast-paced, client-focused environments.
Experience
Reservations & Administrative Specialist
Lwazuri Vacations · 2025 — PresentOversee a shared inbox, ensuring timely and professional responses to a high volume of client inquiries. Maintain accurate records of client interactions and handle incoming phone calls. Prepare essential documents such as quotations, invoices, confirmations, and reports. Organize digital records for client profiles and payments while coordinating multiple requests to guarantee timely follow-ups and completion of tasks. Facilitate daily operations through effective administrative coordination and process management.Reservations Consultant
Return Africa · 2024 — 2025Administer high-volume reservations and manage client communications across various properties, ensuring a prompt and professional handling of inquiries. Process payments, create detailed quotations, and confirm bookings accurately. Update and maintain reservation systems and client records, focusing on data integrity and operational efficiency. Collaborate with internal departments and external suppliers to guarantee smooth execution of bookings and delivery of guest services, while assisting with administrative functions and reporting to enhance overall reservations operations.Receptionist
Royal Malewane – Waterside Lodge, The Royal Portfolio · 2022 — 2024Supervise front desk operations by managing incoming calls and guest inquiries. Execute bookings, process payments, and manage related administrative documentation. Ensure the accuracy of guest records and billing information. Coordinate schedules and maintain effective communication with multiple departments on a daily basis while delivering exceptional customer service in a fast-paced setting.Receptionist
AM Spa and AM Lodge · 2017 — 2022Handle reception operations, including managing calls, bookings, and scheduling duties. Ensure the organization of filing systems and the maintenance of administrative documentation. Process payments and invoices while carrying out daily reconciliations. Assist management with various administrative tasks and reporting requirements, and facilitate internal communication to support smooth daily operations.
Skills & Expertise
Education
- Diploma in Business ManagementBMT College · — — 2022
- Grade 12Tembisa High School · — — 2010
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