Ivy J.

Ivy Jean M. is a dedicated Customer Service Representative with a background in the healthcare industry, specializing in guiding members through healthcare coverage, benefits, and eligibility. A graduate of Davao Oriental State University with a Bachelor of Science in Mathematics majoring in Research Statistics, Ivy Jean M. leverages strong statistical analysis and data management skills, utilizing tools such as IBM SPSS Statistics, R Studio, Minitab, Microsoft Office & Excel, Wellsky, and Axiscare. Her professional experience includes processing insurance claims and appeals, assisting patients with medication requests and prior authorizations, and maintaining medical records in compliance with confidentiality standards. Ivy Jean M. has effectively resolved member inquiries, coordinated with medical providers, and facilitated the scheduling of physician appointments and referrals to specialists, ensuring streamlined patient care and efficient healthcare benefits navigation.