Ivy L.

Ivy L. is a seasoned Customer Service Representative with more than three years of experience in high-pressure environments. She specializes in conflict resolution, account management, and enhancing customer satisfaction. With a proven ability to surpass performance metrics, Ivy excels in maintaining strong user relationships through clear and empathetic communication. She is proficient in CRM tools and ticketing systems. Ivy has served as a Customer Care Specialist at Radius Global Solutions LLC on a Solar Panels System project, and as a Collection Agent with Alorica in the energy sector. In addition, she has freelanced, translating homework for primary school students between English and Spanish. Her educational background includes a degree in Bilingual Executive Communications from the Technological University of Panama. Ivy is bilingual, holding a C1 level in Spanish and a B2 level in English.