Jacky L.

Jacky R. is a dynamic Operations Leader with more than a decade of experience in Technical Support, Quality Assurance, and Content Moderation. Demonstrating a rapid career progression from frontline roles to leadership, he leads a pioneer content moderation team at TaskUs, where he develops performance-driven cultures and excels in strategic communication. Jacky provides critical weekly performance insights to senior leadership while optimizing AI-driven services with Project Managers. His leadership approach blends trend mapping in Google Sheets with compassionate coaching to maximize KPI retention and maintain client alignment. Previously, he excelled as a Quality Support Analyst and Subject Matter Expert, executing quality audits, delivering policy insights, and managing complex moderation cases. Jacky began his career in customer service and technical support roles at Transcom Worldwide and Teleperformance, managing escalations and providing technical resolutions with proficiency.