JACQUELINE D.

Jacqueline D. has built a robust career in the realm of customer service and lead management. She began her professional journey in 2018 with Concentrix/CVG, where she excelled as a Customer Service Representative, honing her skills in managing inquiries and addressing customer concerns. She continued to develop her expertise at Fairtrade Outsourcing, where she utilized her proficiency in digital literacy to conduct remote proctoring sessions and ensure compliance with testing regulations. From 2020 to 2021, she expanded her scope as a freelance customer service professional, focusing on processing orders and maintaining customer satisfaction. Her career progressed as a Telephone Interviewer at Dynata Global, where she engaged in data collection through surveys. Most recently, she has been a Lead Management Specialist at Outsourced Doers, expertly handling lead qualification and CRM management in a fast-paced environment. Jacqueline's educational background includes studies at the University of the Immaculate Conception, further cementing her foundation in this field.