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Jacqueline — Mid-Level Warehouse Operations Manager from United Arab Emirates

Jacqueline

Mid-Level Warehouse Operations Manager

United Arab Emirates 2-3 years
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About

Jacqueline V. is a versatile professional with a comprehensive background in operational management, customer service, and office administration. She served as an Operational Manager at Soonfix Technical Services, where she developed and reviewed operational policies, ensuring compliance with legal standards and fostering a high-performance culture. Jacqueline also has experience in customer service, working part-time at Global Marketing Services, where she expertly managed email communications to enhance client engagement. Her technical skills are demonstrated through her role as a Technical Support Representative at Alorica, where she resolved complex issues related to cable and internet services. Jacqueline's diverse skill set is further highlighted by her ability to manage administrative tasks efficiently, including managing correspondence, scheduling, and organizing events in her role as Personal Assistant at Willy KK DWC LLC. With a Master's in Business Administration and a diploma in Logistics and Supply Chain, coupled with her strong capacity for strategic planning and adapting to new environments, Jacqueline is well-prepared for dynamic roles requiring high accuracy and adaptability.

Experience

  • PERSONAL ASSISTANT

    Willy KK DWC LLC · 2024 — 2025
    Managed daily communications via email and maintained calendars by scheduling appointments and organizing meetings. Coordinated travel arrangements and managed event organization. Assisted with time management and created a filing system for both physical and digital documents.
  • CUSTOMER SERVICE (PART TIME ROLE)

    Global Marketing Services (Pathos Media UK) · 2023 — 2024
    Executed bulk email campaigns utilizing Mail Merge and ChatGPT. Identified client responses to classify feedback. Ensured emails were optimally arranged to avoid being sent to spam and checked for formatting accuracy including subject lines and spacing.
  • CLEANER

    The Perfect Help Group of Company · 2018 — 2020
    Performed basic cleaning tasks in residential and office settings, including dusting, vacuuming, and restroom sanitation. Maintained supply levels and reported maintenance needs to management, while documenting routine inspections and maintenance activities.
  • ASSISTANT BILLING ANALYST

    Credit and Collection – Airfreight 2100 · 2005 — 2005
    Created debit memos and verified payments through SAP.
  • OPERATIONAL MANAGER

    Soonfix Technical Services
    Oversaw various operational activities across the organization while ensuring cost-effectiveness. Maintained legal compliance with operational processes, developed and updated policies, and ensured proper filing of legal documents. Played a key role in strategic planning and fostering a positive company culture.
  • TECHNICAL SUPPORT REPRESENTATIVE

    Alorica - Comcast / Xfinity Account
    Handled inbound calls to troubleshoot cable, internet, and phone issues, including activation of new equipment. Provided explanations on customer billing inquiries and clarified breakdowns of charges, ensuring customer understanding.
  • OFFICE OPERATIONAL ASSISTANT

    Esco Philippines
    Compiled necessary documentation for engineers and updated service reports. Coordinated materials for activities outside the Philippines and assisted in following up on pending client quotations. Managed calls and emails related to inquiries and conducted monthly inventory.
  • SHIPPING EXECUTIVE

    Trained in Singapore and Indonesia
    Handled the shipping of products by coordinating with freight forwarders and ensuring compliance with shipping terms such as CIF and EX WORKS. Managed bookings and prepared invoices for items, providing necessary export permits.
  • TECHNICIAN 1

    Slider Machine Engineering Department - TDK Fujitsu Philippines Corporation
    Investigated the root causes of problems and utilized reporting tools, such as charts and bar graphs, to document the status and progress of production.
  • OPERATOR

    *HDD Department - Toshiba Information
    Generated debit memos and conducted disassembly of rejected units to retrieve usable parts.
  • OPERATOR

    Pilipinas Kyoritsu Philippines Incorporated
    Worked in the Wiring and Harness Department.

Skills & Expertise

Education

  • Masters in Business Administration
    Filipino Academy · — — 2022
  • Logistic and Supply Chain Diploma
    Filipino Academy · — — 2021
  • Bachelor of Arts Major in History
    Polytechnic University of the Philippines (PUP) · 2001 — 2004

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