Jacqueline J.

Jacqueline C. J. is an experienced professional in the telecom and business process outsourcing industry with extensive expertise in customer service roles. She held a long-term position at Telkom SOC Ltd as a Service Consultant from 1996 to 2015, gaining significant skills in sales, call center service activations, and internet service applications. Following her tenure at Telkom, Jacqueline worked as a call center agent for NSFAS, where she dealt with student funding and document management during a brief three-month contract. Her career progressed at WNS Global SA, where she was a Lead Associate OPS, responsible for customer service, agent feedback, and escalations. Most recently, she served as a customer service agent at Teleperformance, handling back-office inquiries and providing comprehensive support through email, webchat, and telephone. Jacqueline is well-versed in administrative duties and has extensive experience with Microsoft Office and Microsoft Excel, contributing to her success as a team-oriented professional.