Jae A.

Jae Adrian A. is a seasoned professional in customer service, currently serving as a Senior Customer Service representative at Moder Solutions Inc. since 2023. Previously, he was a Financial Advisor at Concentrix from 2019 to 2022, and before that, a Customer Service Representative at Wipro BPS from 2016 to 2019. His extensive experience is rooted in the US mortgage servicing industry, where he applies his knowledge to identify and assess customer needs and build sustainable relationships. Jae is known for his attention to detail, excellent communication skills, and ability to resolve customer inquiries effectively using multiple communication channels. With a Bachelor of Science in Information Technology from AMA Computer Learning College, he combines his technical background with a strong focus on time management and multitasking in high-pressure environments to enhance client satisfaction.