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jaemee H. — Mid-Level Sales and Administrative Support Specialist from Philippines

jaemee H.

Mid-Level Sales and Administrative Support Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalogItalianDanish
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About

Jaemee M. is a seasoned Sales and Administrative Support Specialist with over three years of experience in outbound sales, customer service, and administrative roles. She has honed her skills in lead generation and cold outreach, focusing on qualifying prospects and maintaining strong customer relationships. During her tenure at TTEC as a Sales Executive, Jaemee managed high-volume inbound and outbound calls, assisted with account support, and worked within a KPI-driven environment to meet sales, quality, and customer satisfaction goals. Her time as an Executive Assistant at FH Commercial saw her providing meticulous administrative support and managing client communications efficiently. In her role as an Operations Manager at Leticias Garden, she implemented automation processes that improved operational efficiency by 30%, optimized internal operations, and developed KPIs to drive continuous improvement. Jaemee is adept in using CRM systems and tools like Google Workspace and Microsoft Office to manage and enhance business operations.

Experience

  • Sales Executive

    TTEC
    Oversaw high-volume inbound and outbound calls with U.S.-based customers while assisting them with account support, service inquiries, and product recommendations. Addressed objections and identified upselling opportunities to achieve sales targets. Maintained accurate customer records through CRM systems and internal tools, ensuring effective communication and customer service in a KPI-driven environment. Quickly adapted to updates in processes and call center operations.

  • Executive Assistant

    FH Commercial
    Provided a range of administrative support tasks, including scheduling and managing emails and calendars. Facilitated client communications through various channels such as calls and messaging platforms. Organized company files and reports to streamline daily operations while assisting with data entry and invoice tracking. Coordinated meetings and task follow-ups, successfully managing multiple priorities with confidentiality and professionalism by utilizing Google Workspace and Microsoft Office.

  • Customer Service Representative

    CNX
    Supported customers with billing inquiries and account issues via calls and chat, delivering professional service in a fast-paced setting. Addressed and resolved customer concerns while adhering to company procedures and quality standards, maintaining accurate records using CRM and support tools. Handled escalations effectively by applying strong communication and problem-solving skills and met KPIs related to customer satisfaction, attendance, and call quality while quickly adapting to new tools and processes.

  • Operations Manager

    Leticia's Garden
    Implemented automation processes using tools such as Airtable and Google Calendar to enhance operational efficiency. Optimized internal operations to decrease downtime and enhance task completion. Developed and monitored KPIs to ensure alignment with business goals while driving continuous improvement. Managed the full recruitment and onboarding process, contributing to improved retention, and upgraded the Google Workspace setup for better collaboration among teams.