Jagan M.
Senior Operations Manager
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Jagan M. is a highly accomplished Senior Manager with extensive experience in strategic planning, operations management, and project leadership across diverse sectors. At I-Hub-Data in Hyderabad, he spearheaded strategic initiatives, collaborating with research wings and administrative offices in healthcare, mobility, and data foundation sectors. He demonstrated expertise in negotiating with hospitals and government authorities to secure projects valued up to Rs. 1 Crore. Previously, at Prithvi Technologies, Jagan directed service delivery in the Medical Transcription department, ensuring operational efficiency and HIPAA compliance. His tenure as Vice President at BJM Transcription showcased his ability to define corporate goals and improve operational efficiency. Jagan's proficiency in MS Office and Power BI is complemented by his educational background, including an MBA from the University of Sunderland, and certifications such as Lean Six Sigma Black Belt. His leadership roles at Compass Group UK and NHS Trust Hospitals have further solidified his capabilities in administrative support and operational oversight.
Experience
Senior Manager
I-Hub-Data, IIIT Hyderabad, IndiaLed strategy and worked collaboratively with research and administrative teams to provide data and support for in-house annotation tools and platforms. Served as an advisor to the CEO, managing special projects and responding to ad hoc requests. Coordinated strategic initiatives across teams, facilitating communications and providing necessary strategic context in healthcare, mobility, and data foundation sectors. Engaged with hospitals and government entities to secure projects, overseeing initiatives valued between Rs. 20 Lakhs and 1 Crore. Assessed internal progress using key performance indicators and offered advisory feedback for optimization.Operations Manager
Prithvi Technologies, Coimbatore, IndiaManaged the delivery of services within the Medical Transcription department, focusing on operational efficiency. Oversaw medical transcriptionists and proofreaders to ensure adherence to turnaround times and compliance with the Health Insurance Portability and Accountability Act (HIPAA). Collaborated with senior management to maintain healthcare standards, evaluated quality output, and projected future staffing needs for new projects. Provided feedback on performance, highlighted the importance of quality and quantity in work outputs, and conducted thorough quality audits.Supervisor
Compass Group UK and Ireland Ltd., UKImproved customer satisfaction through effective merchandise management and adherence to loss prevention and security policies. Evaluated staff performance and provided guidance at major venues, including Chelsea Football Club and Twickenham Stadium. Organized staff training, developed work schedules, and mentored employees. Compiled production and sales reports and acted as the main contact for employee-related matters.Administrator
Whipps Cross University and Hinckley NHS Trust Hospitals, UKDelivered comprehensive administrative support to the Oncology team, handling sensitive patient data management tasks. Maintained the accuracy of clinic letters, performed various office duties, supported officers, and prioritized workloads to enhance patient-centered care.Vice President
BJM Transcription, Hyderabad, IndiaDeveloped and assessed corporate goals and strategies to ensure profitability and long-term sustainability. Executed strategic vision, evaluated process efficiencies, and managed financial operations while identifying new business opportunities. Created operational plans in alignment with strategic objectives and monitored the organization's performance for cost reduction and improved turnaround times.Team Leader
CBay Systems India Pvt Ltd, Hyderabad, IndiaScheduled staff and supervised operations related to medical record merge requests while managing clerical functions. Inspired and motivated medical transcriptionists, providing feedback aimed at enhancing quality, and coordinated training sessions along with chart audits. Managed departmental budgets and documented employment actions effectively.Medical Transcriptionist & Student Mentor
MGM University, Aurangabad, IndiaDeveloped proficiency in medical transcription across various specialties, ensuring high accuracy in report transcriptions. Maintained compliance with patient confidentiality protocols. Taught students transcription techniques, reviewed documents for quality assurance, created templates, and upheld strict quality standards.Data Processing Officer
District HQ Hospitals Eluru, AP, IndiaProduced detailed reports reflecting hospital activity indicators and other essential metrics. Managed daily operations, supervised expenses, enforced operational policies, addressed inquiries, and resolved patient issues while keeping updated with healthcare regulations.
Skills & Expertise
Education
- MBAUniversity of Sunderland - London, UK
- M.ComOsmania University - Hyderabad, India
- B.ComOsmania University - Hyderabad, India
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