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Jaira O. — Junior IT Support Specialist from Philippines

Jaira O.

Junior IT Support Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jaira O. is a dedicated professional with extensive experience across the IT and food services sectors. Since 2017, she has been serving as Store Manager at Jazzeah Refreshment, where she manages day-to-day operations, including staff scheduling and customer service, ensuring each visitor receives a warm welcome and prompt assistance. Prior to this, Jaira held the role of Assistant IT Specialist at AMA Computer College, where from January to May 2024, she provided vital technical support on hardware, software, and network issues. Her hands-on approach to problem-solving and timely resolution of IT-related issues is a testament to her strong troubleshooting capabilities. Additionally, her student work immersion at Twintech allowed her to guide customers in tech product selections, highlighting her proficiency in understanding computing needs. Jaira is currently pursuing a BS in Information Technology at AMA Computer College, where she continues to refine her management skills and adapt to cutting-edge technologies.

Experience

  • Assistant IT Specialist

    AMA Computer College · 2024 — Present
    Delivered technical support to end-users for hardware, software, and network issues while assisting in the troubleshooting and resolution of IT-related problems in a timely manner.

  • Store Manager

    Jazzeah Refreshment · 2017 — Present
    Managed daily operations within the food establishment, which included overseeing opening and closing procedures, staff scheduling, and workflow management. Ensured high levels of customer service by warmly greeting patrons, promptly addressing their inquiries and concerns, and effectively resolving any issues.

  • Student Work Immersion

    Twintech
    Offered friendly and knowledgeable assistance to customers in selecting products based on their computing needs and budget while showcasing computer hardware, peripherals, and accessories to highlight features and benefits for informed purchasing decisions.

Skills & Expertise

Short-Form Video and Social MediaStore ManagementIT and NetworkingData Entry SpecialistAdobe PhotoshopSocial Media Management

Education

  • Bachelor of Science in Information Technology
    AMA Computer College · — — 2019

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