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Jalen C. — Mid-Level Technical Support Specialist from United States

Jalen C.

Mid-Level Technical Support Specialist

United States 6+ years
Open to offersNew to Platform
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About

Jalen C. is a dedicated Customer Service and Technical Support Representative based in Topeka, KS, with extensive experience in managing customer interactions both in-person and remotely. His tenure as a contractor with the Department of Families and Children involved determining benefits eligibility and customer redirection. At Apple, he excelled in troubleshooting technical issues and driving sales over the phone. His role at VXI Global Solutions LLC enhanced his expertise in first-level technical support, where he not only resolved user problems but also played a pivotal role in onboarding new employees by configuring their hardware and software. At Atento, Jalen honed his skills in resolving complex technical issues and translating technical jargon into user-friendly language. His early experience with Everisepc focused on handling billing discrepancies and maintaining customer satisfaction. Jalen has a high school diploma from Bessemer Academy and is proficient in User Support and Troubleshooting, developing documents, POS Systems, and financial documentation.

Experience

  • PEBT Contractor

    Department of Families and Children · 2024 — 2024
    Handled inbound and outbound calls to assist families in determining benefits eligibility and routed customers to the appropriate departments.

  • Technical Support Representative

    Apple · 2022 — 2023
    Managed inbound and outbound calls while troubleshooting customer issues and facilitating sales.

  • Technical Support Representative

    VXI Global Solutions LLC · 2021 — 2022
    Provided documentation for technical processes, identified sales opportunities during support interactions, and assisted with the onboarding process by configuring hardware and software for new employees.

  • Technical Support Representative

    Atento · 2020 — 2021
    Helped customers identify issues and provided solutions while resolving technical problems across various systems. Worked with supervisory staff to address inquiries and translated technical information for non-technical users.

  • Customer Service Representative (Customer Service Rep)

    Everisepc · 2019 — 2020
    Focused on maintaining customer satisfaction through effective problem resolution, promptly responded to customer calls, and researched billing discrepancies while preparing invoices based on accounts receivable guidelines.

Skills & Expertise

Customer SupportCustomer ServiceCustomer Service RepresentativeTech SupportCustomer Service and Admin Support

Education

  • High School Diploma
    Bessemer Academy · — — 2018

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