Jan P.

Jan Philip P. F. is a results-driven BPO professional with over four years of experience in process management across diverse industries. Demonstrating proficiency in managing high-volume inbound and outbound calls, he excels in resolving client concerns with empathy and efficiency. Jan Philip consistently meets key performance metrics, including CSAT, AHT, and FCR. Proficient in using CRM tools and communication platforms, he streamlines workflows to enhance customer satisfaction. His notable career includes roles such as Patient Access Representative at ACCESS Healthcare Services, where he managed patient registration and maintained HIPAA compliance, and Customer Service Representative for DoorDash Dashers, providing technical support and account assistance. Previously, he has contributed to retail and telco sectors at Target and Optus, showcasing his adaptability and strong problem-solving abilities. An EPIC certified and ISO 27001 aware professional, Jan Philip is committed to delivering exceptional service and driving operational excellence.