Jan F.
Mid-Level Remote Operations Support Specialist
Open to offersNew to PlatformAbout
Jan F. is a seasoned Administrative and Client Support Professional with extensive experience in remote operations, having honed his skills across various international companies. At CAPSTONE LIMITED, he played a crucial role as Supervisor and Operations Support, where he effectively supervised daily workflows and ensured efficient task completion. Jan coordinated with internal teams to resolve operational issues and supported KYC/KYB compliance processes. As a Customer Service Representative at AUTHPAY LIMITED, he provided real-time chat support to merchants, handling complex transactions and managing client onboarding with precision. His career also includes leadership roles such as Admin and Team Lead, where he excelled in task management and client communication, significantly contributing to seamless operational activities. Jan's robust expertise in KYC/KYB review, documentation, and issue resolution is complemented by certifications in Anti-Money Laundering and Cyber Security, strengthening his proficiency in compliance and data management.
Experience
Supervisor / Operations Support
CAPSTONE LIMITED · 2025 — 2026Oversaw remote support operations and monitored daily workflows to ensure efficient task completion. Coordinated internal teams to address operational issues and maintain support continuity. Contributed to KYC/KYB compliance reviews through organized document management.Customer Service Representative
AUTHPAY LIMITED · 2023 — 2026Provided real-time chat support to merchants, addressing payment processing inquiries and account issues. Managed the onboarding process for new clients, including KYC/KYB compliance checks. Compiled monthly reports on client support and onboarding activities, and resolved payment errors by escalating technical issues.Admin / Team Lead
CAPSTONE LIMITED · 2025 — 2025Directed daily team operations to ensure efficient handling of client requests and operational priorities. Assisted in distributing tasks among team members to optimize workflows. Maintained coverage for client support while also handling reporting, documentation, and administrative follow-up, including KYC/KYB reviews.Client Support Specialist
CAPSTONE LIMITED · 2024 — 2025Managed daily client support via chat, effectively resolving service-related issues. Organized support workflows to ensure timely follow-up on client requests and supported onboarding verification through KYC/KYB checks. Aided management in performance monitoring and reporting.Client Support Specialist
PAN DIGITAL NETWORK · 2022 — 2024Addressed inquiries from customers and clients, including refund requests, while striving to maintain satisfaction. Facilitated the onboarding process for new clients and assisted in resolving payment-related issues. Generated monthly reports to document support activities and operational updates.Head Moderator / Executive Assistant
BLOCKCHAIN GAME GANG · 2021 — 2022Moderated digital communities with over 5,000 users, providing timely assistance for technical and account-related challenges. Organized and led meetings to enhance communication between community members and executive teams. Worked with executives to align community engagement initiatives with business objectives.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyCENTRAL LUZON STATE UNIVERSITY · 2019 — 2021
- Bachelor of Science in Civil EngineeringCENTRAL LUZON STATE UNIVERSITY · 2015 — 2019
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