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Jan P. from Philippines

Jan P.

Philippines 2-3 years 1000 - 2000 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jan Patrick M. is a Civil Engineering graduate from the University of Cordilleras with hands-on experience in administrative support, customer service, and project coordination across sectors such as construction, digital marketing, and IT technical support. In his recent role as an Administrative Support professional at AKON LLC, he managed email correspondence, processed sales tax records, executed data entry tasks, and coordinated logistics for international shipments. Previously, he contributed to bid and proposal creation at Silk Media, aiding in project documentation and estimates with contractors in the marketing domain. Earlier positions at WorkWithUS and Sitel involved providing customer service and technical support, managing communications, and troubleshooting IT issues. Jan Patrick is adept in Microsoft Office Suite, AutoCAD, and Google Workspace, ensuring accuracy and efficiency in business operations.

Experience

  • Administrative Support

    AKON LLC · 2024 — Present
    Managed email correspondence while ensuring organized communication channels to facilitate business operations. Processed and recorded sales tax and GST in Google Sheets, maintaining accuracy and compliance. Carried out data entry and order processing tasks with meticulous attention to detail. Produced commercial invoices for international shipments, coordinating necessary logistics and documentation. Addressed customer inquiries related to order status and shipping details.
  • Bid/Proposal Creator

    Digital Marketing dba Silk Media · 2023 — 2023
    Formulated detailed bid proposals and documentation for various client projects. Worked alongside contractors to derive accurate project estimates and establish service agreements.
  • Email Support Representative & Chat Moderator

    WorkWithUS · 2020 — 2021
    Delivered email and chat support to customers, effectively resolving issues in a professional manner. Oversaw the flow of incoming and outgoing messages, ensuring proper distribution and timely follow-up.Executed tasks independently while upholding quality standards.
  • Technical Support Representative

    Sitel · 2019 — 2019
    Identified and resolved technical hardware and software issues affecting customers. Offered step-by-step troubleshooting instructions to restore service and functionality. Provided comprehensive technical support for IT systems and applications on a daily basis.

Skills & Expertise

Education

  • Bachelor of Science in Civil Engineering
    University of Cordilleras · 2018 — 2025

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