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Jan J. — Mid-Level Customer Service Representative from Philippines

Jan J.

Mid-Level Customer Service Representative

Philippines Less than 1 year
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Jan Joseph V. is an experienced customer service professional, known for his work in several high-profile environments. With a background in customer service roles, including CSR positions at Teleperformance for accounts such as Expedia and Disney+, and at IntouchCX for Conservice, he has demonstrated his ability to manage customer interactions effectively. Jan's journey in customer service began with technical support roles in the telecommunications sector with Sitel and Teleperformance, showcasing his strong oral communication and computer skills. His academic credentials include a BS in Hotel & Restaurant Management from the University of Perpetual Help System DALTA. Jan's practical experiences are complemented by training stints as a food server and housekeeper, providing him a well-rounded perspective in customer-oriented environments. His career highlights his adaptability and proficiency in maintaining high service standards under pressure.

Experience

  • CSR

    IntouchCX · 2023 — 2023
    Assisted customers for the Conservice Account, focusing on service quality and customer issue resolution.
  • Chat Support

    Teleperformance · 2021 — 2022
    Engaged with customers through chat for the Disney+ Account, providing assistance and ensuring a positive experience.
  • Chat Support

    Teleperformance · 2020 — 2021
    Provided chat assistance for the Ann Taylor Account, focusing on customer service and problem-solving.
  • CSR

    Teleperformance · 2021 — 2021
    Handled customer service requests for the Expedia Account, ensuring customer satisfaction and support.
  • Chat Support

    Teleperformance · 2018 — 2020
    Delivered support via chat for the Sprint Account, addressing customer needs and facilitating effective communication.
  • CSR

    Sitel Eton Cyberpod · 2016 — 2017
    Managed customer inquiries and provided assistance for the Bell Canada Account, ensuring quality service and issue resolution.
  • Food Server OJT

    Mesa Filipino Moderne
    Provided food service support in a restaurant setting, focusing on customer engagement and order fulfillment.
  • Housekeeper OJT

    Azumi Boutique Hotel
    Performed cleaning and maintenance tasks within hotel premises, ensuring guest satisfaction and adherence to hygiene standards.

Skills & Expertise

Education

  • Bachelor of Science in Hotel and Restaurant Management
    University of Perpetual Help System DALTA · 2011 — 2015
  • Bachelor of Science in Biology
    Centro Escolar University · 2005 — 2008
  • High School
    Perpetual Help College · 2000 — 2005
  • Elementary
    St. Rita College · 1994 — 2000

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