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Janel F. — Mid-Level Electrical Engineering Technician from Philippines

Janel F.

Mid-Level Electrical Engineering Technician

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Janel F. is a Registered Electrical Engineer (Board Passer, August 2025) with experience across the customer service, technical support, and electronics industries. With hands-on training through OJT at GCO Electromechanical Services and TMD Marketing and Electronic Shop, Janel has executed equipment inspection, air conditioning maintenance, troubleshooting, and electronic product assembly. He supported connectivity and service issues as a Technical Support Representative at Sutherland Global Services Inc., managed ecommerce case escalations at Awesome CX as a Senior Representative Tier II, and qualified real estate leads as a Virtual Assistant for Frank Jr. Buys Houses. Proficient in preventive maintenance, circuit design, and AutoCAD, he has contributed to the design and optimization of sustainable electrical systems, demonstrated in academic projects at MATS College of Technology and the University of Mindanao.

Experience

  • Senior Representative Tier II

    Awesome CX · 2020 — 2025
    Served as a Subject Matter Expert (SME) for ecommerce cases, addressing issues related to orders, returns, billing, and shipping.
  • Real Estate Virtual Assistant

    Frank Jr. Buys Houses · 2022 — 2023
    Executed outbound calls to property owners in Florida, presenting cash offers for properties while qualifying leads.
  • On-the-Job Trainee

    GCO Electromechanical Services · 2023 — 2023
    Assisted with the installation, troubleshooting, and maintenance of air conditioning systems, gaining hands-on experience.
  • Sales Specialist

    IBEX Global Davao · 2017 — 2018
    Managed inbound and outbound customer interactions by providing detailed product information and support.
  • Technical Support Representative

    Sutherland Global Services Inc. · 2016 — 2017
    Delivered technical support for internet, phone, and TV services by resolving connectivity issues and service-related problems.
  • OJT

    TMD Marketing and Electronic Shop · 2016 — 2016
    Contributed to the repair and maintenance of electronic devices, including mobile phones, TVs, and refrigerators.

Skills & Expertise

Education

  • Bachelor of Science in Electrical Engineering
    MATS College of Technology · — — 2023
  • Bachelor of Science in Electrical Engineering
    University of Mindanao

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