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Janel D. — Mid-Level Hospitality Operations Manager from United States

Janel D.

Mid-Level Hospitality Operations Manager

United States 6+ years
Open to offersNew to Platform
Languages
English
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About

Janel D. is a seasoned Front Desk Agent with over 10 years of experience in the hospitality sector, known for excelling in guest relations and operational efficiency. Currently at Candlewood Suites in Houma, LA, Janel greets and welcomes guests, assigns rooms, makes reservations, and handles check-ins and check-outs using Hotel Key software. Her previous role as an Assistant General Manager at Holiday Inn Express & Suites in Raceland, LA, involved managing staff, scheduling, inventory, property maintenance, and ensuring top-notch guest experiences. From her history as a server at La Casa Del Sol, Janel has developed comprehensive skills in customer service, problem solving, and cash handling. Her education background includes studies in accounting at LE Fletcher Technical College. Janel's proficient use of Microsoft Word, Excel, and specialized hotel software underscores her strong computer knowledge and attention to detail.

Experience

  • Front Desk Agent

    Candlewood Suites · 2025 — Present
    Greeted guests and welcomed them, assigned rooms, made reservations, and managed guest check-ins and check-outs utilizing Hotel Key software.

  • Assistant General Manager

    Holiday Inn Express & Suites · 2024 — 2025
    Oversaw staff management and scheduling across departments, conducted inventory and placed orders, ensured property appearance and safety, addressed guest relations for quality experiences, managed daily departmental operations, and coordinated the hiring and training processes for employees.

  • Front Desk Agent

    Holiday Inn Express & Suites · 2019 — 2023
    Managed phone reservations, handled guest check-ins and check-outs, processed payments from guests, and addressed guest issues and complaints with a friendly demeanor.

  • Server

    La Casa Del Sol · 2003 — 2016
    Greeted customers, served tables, assisted in closing the restaurant, and supported the manager with various tasks.

Skills & Expertise

Customer SupportCustomer ServiceCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Accounting
    LE Fletcher Technical College · 1998 — 2000
  • High School Diploma
    South Terrebonne High School · 1991 — 1995

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