Janela M.

Jane E. is a dedicated Customer Service Representative with extensive experience in the telecommunication and retail industries. She has built a solid track record of resolving inquiries, building strong client relationships, and ensuring customer satisfaction. At Iqor, she worked with the T-Mobile account in the United States from 2022 to 2026, delivering frontline customer support and handling complex issues with professionalism. Her role as a Community Expert included supervisory responsibilities such as coaching and mentoring team members to achieve key performance indicators. At Alorica, Jane further honed her skills by assisting customers on the T-Mobile account from 2020 to 2022 and on the Amazon account in 2019. Throughout her career, Jane has demonstrated strong communication, organizational, and time management skills. She is proficient in Salesforce and MS Office, and she uses these tools to maintain accurate documentation of customer interactions and support her team's collaboration and teamwork efforts.