Janette C.
Senior B2C/B2B Sales and Customer Service Manager
Open to offersNew to PlatformAbout
Janette C. is a seasoned Sales & Service Expert with over 15 years of diverse experience in B2C and B2B sales and customer service. She has an impressive track record of exceeding sales targets, particularly through consultative selling and account management. Janette excelled in roles at top companies including Cloudstaff, Full Potential Solutions, and Acquire Asia Pacific, where she managed client relationships, handled outbound and inbound calls, and coordinated cruise travel. Her expertise in Customer Relationship Management, Consultative Selling, Upselling, and Conflict Resolution has consistently earned her accolades such as the "Top Booker Agent of the Month." Beyond sales prowess, she has expanded business lines to legal offices, warehouses, and food chains, boosting revenue growth. Janette’s strong communication skills and dedication to customer satisfaction have been central to her success, demonstrated through achievements like the Top Revenue Agent award at Cloudstaff.
Experience
Travel Cruise Consultant
Cloudstaff – Modern Workforce · 2022 — 2026Assisted clients with planning and booking cruise vacations tailored to their preferences and budgets. Provided comprehensive details on cruise packages, itineraries, onboard amenities, and promotional offers. Managed the complete booking process, which included reservations, documentation, and payment coordination. Responded to customer inquiries, changes, cancellations, and special requests in a professional manner, while achieving sales targets through upselling strategies and maintaining high customer satisfaction ratings. Monitored market conditions and customer buying trends to adjust sales strategies, significantly increasing sales volume by reaching out to new business customers.Business Manager
Full Potential Solutions – Ortigas, Pasig City · 2020 — 2021Conducted outbound calls to existing customers to promote advertising package upsells. Utilized consultative selling techniques to assess customer needs and secure both short-term and long-term contracts. Facilitated training sessions aimed at enhancing team professional development and reinforcing sales objectives. Addressed and resolved customer complaints efficiently to prioritize customer satisfaction.Senior Sales Associate
Acquire Asia Pacific – Quezon City, Philippines · 2015 — 2019Developed comprehensive sales pipelines while focusing on consultative selling and upselling strategies. Managed customer relations to ensure quick resolutions and enhance client satisfaction. Consistently met and exceeded sales objectives, contributing to overall company growth.Customer Service Representative (Fraud and Mortgage Department)
IBM Philippines – Quezon City, Philippines · 2011 — 2015Provided updates on complaint status and addressed account concerns. Assisted customers navigating mortgage payment difficulties by identifying viable solutions and options. Conducted follow-ups regarding pending mortgage payments and resolutions while ensuring the timely and accurate processing of inquiries.Customer Service Representative (Sales Agent & Chargeback Analyst)
US Auto Parts – Mandaluyong City, Philippines · 2007 — 2011Processed sales orders and handled inbound customer inquiries effectively. Investigated and resolved chargeback disputes while ensuring customer concerns were accurately documented and addressed promptly.
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