Janica M.

Janica Mae A. is a graduate of Customs Administration who has built a strong career in the field of communications and customer service. With over four years of experience as a Customer Service Representative, she has honed her skills in maintaining customer records, resolving product or service issues, and conducting detailed outbound communications. Janica’s proficiency with tools such as CRM Software, Interactive Voice Response, and specialized medical websites and portals empowered her to effectively manage medical claims and appeals at companies like Buwelo; An Exactstar Company and Iqor Site II. Her role as a Medical Assistant at MedVA Sage Infusion involved initiating prior-authorizations and verifying patients’ eligibility and benefits. She is skilled in leveraging software such as Availity, WeInfuse, and productivity platforms like Microsoft Office and Zoom to deliver exceptional virtual assistance and customer service.