Janinah B.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Janinah D. is an experienced Customer Service Associate at Metro Sanitas Corporation - Care+Center Clinic, specializing in patient support within the healthcare and clinical services industry. She actively manages and responds to inquiries across social media, email, SMS, and phone, coordinates patient scheduling with multiple clinic branches, and handles cases related to the Philhealth YAKAP program. Previously, Janinah held a Billing Intern post at Healthway Qualimed Hospital, focusing on BizBox operations, Accounts Receivable transaction processing, Philhealth deduction validation, and statement preparation. With administrative experience from Steam Box Corporation, she has demonstrated proficiency in Microsoft 365, records and calendar management, and data organization. Janinah graduated Magna Cum Laude with a Bachelor of Science in Office Administration from the Polytechnic University of the Philippines.
Experience
Customer Service Associate
Metro Sanitas Corporation - Care+Center Clinic · 2024 — PresentAddress patient inquiries utilizing various social media platforms, email, SMS, and phone calls. Schedule appointments with preferred doctors, ensuring alignment with clinic branch availability. Collaborate with three clinic branches to address patient concerns and complaints. Respond to inquiries about the Philhealth YAKAP program. Compile weekly and monthly reports related to inquiries, appointments, and complaints.Billing Intern
Healthway Qualimed Hospital · 2024 — 2024Input Accounts Receivable transactions into the BizBox system. Reassess and validate Philhealth deductions for patient accounts. Create Statements of Accounts for Guarantee Letters, doctors, and patients. Answer incoming calls from various departments to provide assistance. Oversee the release of Gate Passes for dialysis patients. Organize and submit Guarantee Letters along with Statements of Accounts to the Social Service Department.Administrative Intern
Steam Box Corporation · 2022 — 2022Develop presentations following guidelines provided by the supervisor. Take minutes during meetings and prepare memos. Organize and manage data using spreadsheets. Publish job vacancies across various platforms, detailing required qualifications and responsibilities.
Skills & Expertise
Education
- Bachelor of Science in Office AdministrationPolytechnic University of the Philippines
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