Janine J.

Janine J. is a customer-focused professional with over three years of experience in the hospitality, customer support, and technical service sectors. She excelled as a Cashier/Manager at Little Place Cafeteria in Quezon City, ensuring consistent service quality and managing a high-volume environment. During her tenure, she led daily operations, supervised staff, and implemented service improvements through customer feedback. In remote roles with N.Rich and Archive, she supported business development and lead generation by managing customer interactions across phone, email, and chat platforms. As a Technical Support Specialist at Access Remote Pro, Janine delivered real-time support, meeting service-level targets and maintaining a high standard of customer satisfaction. Her technical expertise includes the use of CRM platforms and ticketing systems and she is certified in Google Ads and Digital Marketing. In parallel to her professional work, she also contributed to educational publications and student leadership as a Head Editor and a Layout Artist, demonstrating her strong communication skills.