Janine M.
Senior Customer Service Specialist
Open to offersNew to PlatformAbout
Janine Marie D. C. is an accomplished professional in the hospitality and outsourcing industries, bringing over 13 years of experience to her roles. As a seasoned hotelier at Be Resort Bohol, she adeptly handled front office coordination, ensuring seamless operations from answering calls to arranging transportation and bookings. In the outsourcing domain, Janine excelled at TaskUS, where she communicated effectively with clients from companies like Coinbase and Indeed, maintaining high levels of customer satisfaction and solving complex issues through various channels. Her time at Convergys and TeleTech further honed her expertise in technical troubleshooting and billing, supporting companies such as Time Warner Cable and Citibank. Janine is also certified in Events Management Services (NC III) and graduated with a degree in Hospitality Management from Holy Name University. Her dynamic skill set includes strategic thinking, campaign planning, and management capabilities, making her a valuable asset in customer-facing roles.
Experience
Teammate
TaskUS · 2021 — PresentEngaged in problem-solving and communicated effectively to ensure customer satisfaction. Handled customer complaints through various support channels including emails, calls, and chats, while also performing transcribing and transcript reading.Soundboard Specialist
E-Innovative Solutions · 2020 — 2020Operated sound effects and voices to communicate with clients, maintaining focus while multitasking to meet sales quotas, which were part of key performance indicators.Hotelier
BE RESORT BOHOL · 2019 — 2020Managed inbound and outbound calls, and utilized social media platforms like Messenger, Instagram, and Viber to respond to inquiries. Arranged transportation and booked various tour packages, while ensuring the preparation of documentation for check-in and check-out processes.Banker
Convergys (Concentrix) · 2014 — 2018Trained as a communications coach and worked as a credit card associate, which involved billing, processing credit limit increases, and assisting with card replacements and declines. Evaluated FICO scores and assessed credit information from agencies including Equifax, Experian, and TransUnion.Technical Executive
Teletech Holdings (TTECH) · 2013 — 2014Provided billing support and technical troubleshooting for cable, internet, and phone issues. Managed scheduling of technicians and sold bundled products and services.Technical Executive
Convergys (Concentrix) · 2013 — 2013Handled billing operations and assisted customers with technical troubleshooting for cable, internet, and phone services, including coordinating technician schedules and promoting bundled offerings.Customer Service Associate
Convergys (Concentrix) · 2012 — 2013Delivered customer support by resolving issues related to package location, returns, and facilitating timely deliveries. Acted as a liaison and provided prompt assistance through phone and email communications.Sales Leader
iStore Apple Incorporated · 2012 — 2012Motivated the sales team to enhance customer engagement on the sales floor while collaborating with the business team. Provided technical support training and cultivated a productive environment through trust and guidance.
Skills & Expertise
Education
- Bachelor’s Degree in Hospitality ManagementHoly Name University · — — 2012
- Secondary EducationBohol Wisdom School · — — 2008
- Primary EducationBohol Wisdom School · — — 2004
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