Jannah P.
Senior Customer Service Representative
Open to offersNew to PlatformAbout
Jannah Paula B. is a seasoned Customer Service Representative with over six years of experience specializing in customer support, documentation, and administrative roles for U.S.-based teams. Fluent in maintaining a consistent and professional brand voice across various platforms such as chat, text, and social media, she excels in handling multiple brands simultaneously. Her proficiency with CRM tools, including Brightree and Epic, enhances her efficacy in independently resolving issues and managing thorough documentation practices. Jannah Paula's adeptness in remote work ensures seamless coordination during U.S. business hours (EST), reflecting her ability to navigate and manage complex workflows efficiently. Her previous role as a Documentation Specialist at Watts Up involved maintaining clinical records with precision and compliance. Jannah Paula's skills extend to remote work reliability, problem-solving under pressure, and light sales and upselling.
Experience
Customer Service Representative
null · 2023 — 2026Engaged customers daily via phone, chat, email, and social media, ensuring a professional tone in all interactions. Efficiently resolved customer issues and inquiries, escalating complex cases as necessary and overseeing follow-ups until resolution. Logged customer interactions within the CRM, maintaining organization for easy team access. Guided customers through products and processes, simplifying technical details and providing light product recommendations.Documentation Specialist
Watts Up · 2021 — 2023Prepared and maintained clinical pre-visit chart documentation using Brightree and Epic, ensuring accuracy and timeliness for patient records. Kept high-volume records organized and compliant, meeting daily deadlines while working independently. Managed sensitive patient information with a consistent focus on data privacy and documentation standards. Maintained digital filing systems, overseeing the documentation lifecycle from intake to closure.Administrative Assistant
null · 2020 — 2021Managed schedules, calendars, and correspondence, coordinating meetings and follow-ups while maintaining attention to detail. Organized records and prepared documents and reports, ensuring workflows remained efficient. Supported daily operations with a strong emphasis on detail and consistent follow-through.
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