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Janniel L. — Mid-Level E-commerce Operations Specialist from Philippines

Janniel L.

Mid-Level E-commerce Operations Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Janniel E. is a versatile professional with a diverse skill set, having worked in e-commerce operations, customer service, and the baking industry. She successfully managed daily operations across Shopify, Shopee, Lazada, and TikTok Shop, handling product listings, inventory management, and order processing. Her role involved ensuring streamlined operations and delivering an exceptional customer experience. In customer service at Alorica Teleservices Inc., she addressed healthcare insurance inquiries with professionalism and empathy. As a Pastry Baker at Mon Dough Baking Company, Janniel honed her skills in preparing and decorating a range of baked goods. Her teaching experience at The Sisters of Mary Schools enhanced her ability to train and prepare students for national certification. Janniel's background illustrates her capability in managing diverse tasks and industries with efficiency and dedication.

Experience

  • Operations Management Staff

    Kenshi Enterprises OPC · 2025 — 2026
    Managed daily e-commerce operations across Shopify, Shopee, Lazada, TikTok Shop, and the company website. This included overseeing product listings, order processing, inventory management, and customer support to ensure a seamless experience.
  • Customer Service Representative

    Alorica Teleservices Inc. · 2023 — 2025
    Assisted members with inquiries related to healthcare insurance, including benefits, eligibility, and claims. Addressed customer concerns with professionalism while ensuring compliance with company policies and HIPAA regulations.
  • Pastry Baker/ Cake Decorator

    Mon Dough Baking Company · 2022 — 2023
    Prepared, baked, and decorated various Filipino and artisan breads, pastries, and cakes, adhering to standard recipes and maintaining food safety and sanitation practices.
  • Trainer/ Teacher’s Aide for Bread & Pastry Production NCII

    The Sisters of Mary Schools-Boystown, Inc. · 2020 — 2022
    Provided instructional support to Senior High School students in Bread and Pastry Production NC II through lectures and practical demonstrations. Mentored students in preparation for the National Certification (NC II) assessment.

Skills & Expertise

Education

  • Bachelor of Secondary Education Major in English (Undergraduate)
    St. John Paul II College of Davao · 2024 — 2026
  • Senior High School & Junior High School
    The Sisters of Mary Schools- Boystown, Inc. · 2015 — 2020

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