Janthe V.
Mid-Level IT Service Desk Analyst
Open to offersNew to PlatformAbout
Janthe V. is a dedicated IT professional with a Bachelor of Science in Information and Technology from Our Lady of Fatima University Antipolo. With extensive experience as a Technical Support Specialist, he has developed profound skills in computer troubleshooting, covering both hardware and software issues. Janthe is currently engaged with Allegis Global Solutions as a Team Leader Apprentice, where he handles significant responsibilities in user support and ticket management. Previously, at Stefanini Philippines, he honed his expertise in IT service desk operations, user support, system monitoring, and escalation management. His earlier roles at Telus International Philippines and Virtutask MNL further enriched his proficiency in operations technical support and service desk analysis, respectively. Through his career, Janthe has remained committed to delivering exceptional customer service and enhancing user satisfaction.
Experience
Team Leader Apprentice
Allegis Global Solutions (CareFirst) · 2026 — PresentOversee team operations and assist in leadership duties.Appointment Setter
Stefanini Philippines (Sephora) · 2024 — 2026Conducted outbound calls to potential clients, evaluated leads, and scheduled appointments for appliance maintenance.Service Desk Analyst
Virtutask MNL - Remote · 2025 — 2025Provided user support for both external and internal clients, managed ticket handling, and facilitated escalation management.IT Service Desk
Telus International Philippines (Ooma) · 2023 — 2024Delivered user support, managed self-service requests, monitored systems, and handled escalation and knowledge management tasks.Operations Technical Support
Intelegencia BPO LLC Corp · 2019 — 2022Provided technical support, configured phone systems, troubleshot VoIP phones, and ensured security and compliance.Product Lister/E-Commerce Operations Associate/Data Entry
Company not specifiedManaged product listing and maintenance, and provided email and chat support.
Skills & Expertise
Education
- Bachelor of Science in Information and TechnologyOur Lady of Fatima University Antipolo · 2013 — 2017
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