Jasmin R.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Jasmin R. is an accomplished professional with a Bachelor of Science in Criminology and a robust background in customer service and market research. She excelled as a Customer Sales and Service Representative at VXI Davao from April 2019 to March 2022, where she resolved billing and technical issues for telecom clients and promoted products that aligned with customer needs. transitioning to roles such as Appointment Setter at Well Decor LLC and Splace BPO, she identified customer interests and managed appointments effectively, enhancing sales team productivity. At Splace BPO, as a Market Researcher, she analyzed competitive pricing and service packages, supporting strategic decisions. Currently, as a Client Support Specialist, she leverages CRM systems and tools like Zendesk to ensure efficient client interactions. Her proficiency in job boards and collaboration tools like Slack, along with her detailed-oriented approach, makes her a valuable asset across diverse business sectors.
Experience
Client Support Specialist
Company not specified · 2025 — 2026Managed client inquiries and escalated complex issues while ensuring clear communication. Organized and tracked support tickets concerning property inquiries and client documentation.Data Entry
Company not specified · 2026 — PresentMaintained and updated property listings, client records, and transaction details within the database. Responded to inquiries via Zendesk, ensuring timely and professional communication.Market Researcher
Splace BPO · 2024 — 2025Conducted research by collecting pricing data related to car parts, repairs, and maintenance services. Utilized calls and online platforms to gather competitive pricing, service package details, and promotional offers.Appointment Setter
Splace BPO · 2023 — 2024Contacted potential clients via phone, text, and email to present company products and services. Qualified leads by assessing customer needs and interest levels, facilitated appointment scheduling for sales representatives, and kept accurate records of all interactions.Appointment Setter
Well Decor LLC · 2022 — 2023Initiated contact with prospective clients through various communication channels to introduce the company's offerings. Identified qualified leads and scheduled appointments, ensuring accurate documentation of interactions.Customer Sales and Service Representative
VXI Davao · 2019 — 2022Engaged with customers to address inquiries and resolve billing or technical concerns. Managed service requests and ensured accurate account record maintenance. Promoted telecom products and plans that suit customer needs while handling complaints to uphold satisfaction and providing basic troubleshooting for devices and network issues.
Skills & Expertise
Education
- Bachelor of Science in CriminologyInstitution not specified · — — 2022
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