Jasmin K.

Jasmin K. has built a robust career in customer support and technical roles, showcasing expertise that spans several years. As a General VA, Customer Service Specialist, Technical Support Representative, and Subject Matter Expert (SME), she has consistently delivered top-notch support across various channels, including phone, chat, and email. Her experience includes managing complex technical escalations and developing knowledge base articles to streamline support at QWEST BPO, while serving as an SME for EV charging solutions. She has excelled in roles at EDEN WORKPLACE, Digitel Interactive, Atticus Advisory Solution, Sofia Retail and Food Trading, and iQor Philippines, where she honed her problem-solving, communication, and time management skills. Across these positions, Jasmin was recognized for her ability to handle escalations, share product knowledge, and guide team members, ultimately enhancing workflow and team performance. Her background is complemented by her academic achievements in physical therapy, alongside proficiency in tools such as Go High Level, Slack, and Microsoft Office.