Jasmin E.

Jasmin E. is a detail-oriented Customer Service Professional with an extensive background in the BPO industry, specializing in food delivery and telecommunications accounts. From 2023 to 2024 at Alorica, Jasmin efficiently managed a high volume of customer inquiries via phone, chat, and email, ensuring strong customer satisfaction while meeting strict performance metrics. She adeptly handled order processing, complaint resolution, and billing tasks. Later, at Foundever from 2024 to 2026, she further honed her skills in Order Processing and CRM Management, successfully managing technical troubleshooting and service upgrades for customers. Her ability to process refunds and resolve real-time delivery issues showcased her proficient Time Management and Multitasking skills. Jasmin holds a Bachelor of Science in Psychology from Calamba Doctor's College. Fluent in both Filipino and English, Jasmin is an organized and adaptable professional, eager to provide reliable support to growing businesses.