Jasmin F.

Not specified

• Chat Specialist

  TTEC · 2025 — 2025
  Thoroughly reviewed and verified customer documents submitted for loan applications, ensuring accuracy, completeness, and conformity with initial underwriting requirements.

• Executive Assistant

  Xenali · 2023 — 2024
  Oversaw website content and product catalog processes, managing product uploads and image editing. Provided high-level administrative support, coordinated complex calendars, travel arrangements, and confidential correspondence, serving as a key liaison for cross-functional teams.

• Customer Experience Agent

  Alorica Philippines · 2021 — 2022
  Handled a high volume of calls while consistently demonstrating professionalism and a focus on customer service. Processed numerous secure payment transactions, including debit/credit transactions and bank transfers, ensuring compliance with PCI standards and company security protocols.

• Operation CSR2

  Telus International Philippines · 2022 — 2022
  Monitored and analyzed transactions to detect fraudulent activities on accounts. Utilized various tools and techniques to investigate flagged accounts. Effectively communicated with customers to confirm suspicious activities and facilitate resolution, collaborating with different departments for optimal outcomes.

• Pre-Service Teacher

  Concepcion National High School
  Created lesson plans and educational materials for high school students, specifically in the Science subject for the Junior level. Compiled accomplishment reports, tables of specifications, and periodical examinations.

• Bachelor of Science in Education Major in Science

  Romblon State University · 2019 — 2023