JASON B.
Mid-Level Healthcare Customer Service Representative
Open to offersNew to PlatformAbout
Jason B. is an experienced Virtual Assistant with a background as a healthcare customer service representative at Optum Global Solutions Inc. in Cebu City, Philippines. From July 2021 to March 2025, he supported group plan members by fielding incoming calls, identifying needs related to behavioral and medical health, and providing detailed benefit and eligibility information. Jason managed issue resolution on first contact, navigated complex computer systems, and conducted outbound calls to healthcare providers to address scheduling, billing, and follow-up communications. His industry experience centers on healthcare operations and customer support, bolstered by strong communication abilities, attention to detail, and direct knowledge of medical terminology and HIPAA regulations. Jason holds a Bachelor of Information and Communication Technology from Cebu Technological University.
Experience
Customer service representative
OPTUM global solutions Inc. · 2021 — 2025Handled incoming phone calls from group plan members, assessing their needs related to behavioral and medical health, including benefits and eligibility, billing, authorizations for treatment, and explanations of benefits. Worked to resolve issues during the first call by navigating complex computer systems to identify the status of inquiries and providing suitable responses. Communicated positive information and answered questions to build strong relationships with members. Conducted outbound calls to healthcare providers for appointment scheduling, addressing billing concerns, and ensuring timely follow-up communications.
Skills & Expertise
Education
- Bachelor of Information and Communication TechnologyCebu Technological university
Interested in this professional?
Sign in as an employer to save this profile or invite JASON B. to a job.
Sign in as an employer