Jasper S.
Customer Service | Graphic Designer
Actively lookingNew to PlatformAbout
Jasper C. is an accomplished professional with a Bachelor of Science in Information Technology from St. Peter’s College. As an Account Manager and Billing Representative at Credit Culture Company, he excelled in customer communication and resolving payment negotiations. His experience includes handling customer concerns with strong verbal communication and active listening. At ACKi Network & Data Solutions, he served as a Computer Systems Assistant and Graphic Designer, where he designed logos, websites, banners, and short-form videos using Adobe Photoshop, Adobe Illustrator, Figma, and Canva. He is skilled in using WordPress for website development. Jasper also has experience in customer service and graphic design at Niche & Leads, where he engaged with clients and managed social media accounts. His proficiency in WordPress and Web Design, alongside his ability to create engaging visual content, makes him a valuable asset in today's digital landscape.
Experience
Account Manager | Billing Representative
Credit Culture Company · 2024 — 2026Communicated service offerings and clarified value propositions. Addressed customer concerns and managed objections. Engaged in payment negotiations and problem-solving. Demonstrated strong verbal communication and active listening skills, especially with hesitant or frustrated clients.Computer Systems Assistant | Graphic Designer (Websites, Logos, & Banners) | Video Editor
ACKi Network & Data Solutions (Office-Based) · 2020 — 2024Created logos, websites, and banners while utilizing WordPress, Elementor, and various plugins without subscriptions. Edited short-form videos and assisted with troubleshooting office computer issues. Organized project file directories and maintained detailed records of client projects using Excel sheets. Utilized design tools such as Adobe Photoshop, Adobe Illustrator, Figma, and Canva, alongside video editing tools like Adobe Premiere Pro and Adobe After Effects.Customer Service Representative | Graphic Designer (Web., Icons, Products, and more)
Niche & Leads · 2019 — 2020Provided support via email and engaged clients to discuss their service plans and strategies. Designed icons and product mockups, as well as banners for the website. Managed the company's Facebook and Instagram accounts and built several pages for the company’s website.Customer Service Representative (Non-Voice) | Graphic Designer (Website, Banners, T-shirts & Products)
Family Fervor (VA - Part-time) | Mind Body Gear (VA Part-time) | ULTRALEANBODY (Graphic Designer Part-time) · 2017 — 2019Provided email, Facebook, and Talk.to live chat support while fulfilling product orders. Addressed customer concerns appropriately and created product packaging designs for special customers and the store. Designed banner advertisements for websites and redesigned a music blog using WordPress and plugins. Developed T-shirt designs for the online store merchandise.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologySt. Peter’s College · 2013 — 2018
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