Jassen M.
Open to offersNew to PlatformAbout
Jassen Mae R. is an applicant with hands-on experience in the BPO and shipping industries, having served as an On-the-job Trainee at Trans-Asia Shipping Lines, Inc. from June to August 2024. In this role, Jassen Mae supported shipment-related customer inquiries, collaborated with logistics and warehouse teams, and prepared operational documents and reports to facilitate smooth operations. She effectively used Microsoft Word, Excel, Google Workspace, and demonstrated strong report preparation and data management abilities. Holding a Lean Six Sigma White Belt certification and a background in Industrial Engineering from the University of Cebu, Jassen Mae’s work focused on providing clear information to customers, problem resolution, and ensuring inter-departmental coordination for customer satisfaction.
Experience
On-the-job Trainee
Trans-Asia Shipping Lines, Inc. · 2024 — 2024Assisted customers by addressing shipment inquiries and service-related concerns. Liaised with logistics and warehouse teams to tackle operational challenges. Delivered updated shipment information and service details to customers. Contributed to the preparation of reports and the updating of operational documentation. Facilitated interdepartmental coordination to enhance customer satisfaction.
Skills & Expertise
Education
- Bachelor of Science in Industrial EngineeringUniversity of Cebu · 2021 — 2026
- Sugbo Scholar — Cebu City College Scholarship ProgramCebu City College · 2021 — 2025
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