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Jassie K. — Junior Virtual Assistant and Digital Marketing Specialist from Philippines

Jassie K.

Junior Virtual Assistant and Digital Marketing Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Experienced Virtual Assistant with a strong customer service background, bringing nearly four years of experience in the BPO industry supporting telecommunications, technical support, sales, and financial accounts. Skilled in digital marketing, website management, and AI-assisted workflows. Regularly use ChatGPT to create marketing copy, emails, SOPs, social media content, and client documentation. Built landing pages and funnels in GoHighLevel, managed ActiveCampaign email campaigns, created Canva designs, and streamlined business processes using AI to improve productivity. Known for being proactive, detail-oriented, adaptable, and committed to delivering high-quality results in remote environments.

Experience

  • Customer Service Representative

    Accenture · 2024 — 2025
    Provided assistance to customers through phone, email, and chat. Addressed billing, account, and service-related concerns. Ensured high levels of customer satisfaction and quality support.
  • Virtual Assistant

    Outsourced Doers · 2025 — Present
    Oversaw the management of social media content and its scheduling. Developed monthly content calendars. Interacted with online communities and audiences.
  • Customer Service Representative

    Alorica · 2022 — 2024
    Managed account-related tasks, troubleshooting, and escalations while achieving performance targets. Fostered strong customer relationships through effective communication and problem-solving.

Skills & Expertise

Education

  • Bachelor of Science in Tourism Management
    Cebu Technological University · 2019 — 2021

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