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Jave S. — Junior Customer Service Representative from Philippines

Jave S.

Junior Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jave S., a seasoned Customer Service Representative based in Caloocan City, Philippines, has built a solid portfolio of experience in the BPO and healthcare support sectors. With expertise in handling diverse customer interactions through voice, chat, and email, he delivers precise, empathetic solutions leveraging his proficiency in CRM tools and social media engagement. Jave excels in problem-solving and maintaining high service quality standards. His role as an Online Sales Associate since 2019 involves managing customer inquiries and coordinating order processes. At YUCYA OPC, he boosted social media engagement by efficiently handling comments and messages on platforms like Facebook and Instagram. His healthcare tenure at Optum Global Solutions honed his skills in handling claims and billing inquiries while ensuring HIPAA compliance. Earlier at Sitel Philippines Corp and Alorica Inc, he refined his technical support and active listening skills to resolve customer issues effectively.

Experience

  • Social Media Engager

    YUCYA OPC · 2023 — 2024
    Handled comments, messages, and inquiries on Facebook and Instagram, enhancing engagement through timely responses. Collaborated with marketing and support teams to ensure brand consistency.

  • Customer Service Representative (Healthcare Account)

    Optum Global Solutions · 2022 — 2023
    Assisted members with inquiries regarding benefits, claims, and billing. Provided clear explanations on coverage, eligibility, and plan details, accurately documented interactions in CRM systems, ensured HIPAA compliance, and escalated complex issues when necessary.

  • Customer Service Representative (Inbound/Blended)

    Sitel Philippines Corp. · 2021 — 2022
    Provided customer support via phone and email, resolved issues by employing active listening and troubleshooting skills, and delivered service that was both timely and accurate.

  • Online Sales Associate / Freelance

    Riverside / Yucya · 2019 — Present
    Managed customer inquiries through chat and social media platforms, scheduled client visits for measurements and installations, and processed orders while tracking project progress from initiation to completion. Coordinated operations between clients and installers, and maintained customer relationships with follow-ups and updates.

  • Technical Support Representative (Inbound)

    Alorica Inc. · 2018 — 2019
    Offered technical troubleshooting and customer assistance while simplifying complex technical issues for customers.

  • Customer Service Representative (Inbound)

    IBM Daksh Business Process Services Philippines Inc. · 2012 — 2013
    Delivered inbound customer support and successfully resolved issues while maintaining service quality and customer satisfaction.

Skills & Expertise

Customer SupportHealthcareCRM ManagementCustomer Service RepresentativeSocial Media Management

Education

  • Associate in Computer Science
    Asia School of Arts and Sciences · 2000 — 2001
  • Degree not specified
    Deparo High School · 1993 — 1997

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