Javeroem P.

Javeroem C. is a seasoned Customer Service Professional with over six years of experience in various international companies, specializing in outbound and inbound call handling and email support. His expertise includes assisting customers with self-service check-in procedures and managing flight-related queries, particularly in the airline industry. Javeroem has demonstrated proficiency in managing corporate travel bookings at companies like American Express GBT, where he utilized GDS systems such as Sabre, Amadeus, and Galileo to ensure compliance with travel policies and deliver exceptional service. His role as a Case Manager at Airbnb involved managing property listings, booking, and ensuring an impeccable guest experience from check-in to checkout. An award recipient for Outstanding Service and Best Management in Product Listing at Airbnb, his background extends to collections, telecommunication services advisory, and outbound sales, helping to convert inquiries into bookings and upsell travel-related products effectively.