jawad

Jawad D. is a highly driven and customer-focused professional with over 4 years of experience in client-facing roles across the retail and insurance industries. His expertise lies in delivering exceptional customer support, resolving complex issues, and building lasting customer relationships. Demonstrating outstanding communication skills, Jawad maintains accuracy in data handling and stays calm under pressure. At Daraghmeh for Car Insurance, he assisted clients with insurance policy details, renewals, and coverage questions with professionalism and accuracy. His role involved handling customer complaints and improving client satisfaction through effective problem-solving. Additionally, he contacted customers with soon-to-expire policies, successfully retaining a high percentage through strong negotiation. In his position as an Appointment Setter at Cortix HQ, Jawad conducted outbound calls, qualified leads, and introduced company services, converting approximately 3% of leads into booked appointments. His proficiency in appointment setting, lead generation, and using CRM systems like HubSpot plays a critical role in his success.