jawadul I.
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Experience
Executive (Customer Experience)
ReachSavvy Solutions LTD. · 2025 — 2025Handled incoming calls professionally, providing clear and accurate responses to customer inquiries. Listened to customer complaints and resolved issues via call and messages. Maintained coordination between technical and other teams to improve customer experience.Executive (CX Inbound)
ReachSavvy Solutions LTD. · 2024 — 2025Managed social media posts and monitored private group activities to ensure active engagement. Actively addressed customer queries on social media and coordinated orders. Oversaw both incoming and outgoing calls for efficient order management.Social Media Manager
Gadget-101 (e-Commerce) · 2023 — 2024Directed public engagement through social media posts, ensuring a positive brand presence. Responded to customer inquiries on social media inbox and managed product orders.
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